Last Updated: May 23, 2026
Ordering and Shipping
Q: Does Colourpop offer free shipping?
A: Yes. Colourpop provides free shipping on all orders with no minimum purchase. The price you see at checkout is final.
Q: Where does Colourpop ship?
A: Colourpop ships only to the 50 United States and Washington, DC. We do not ship to international locations, United States territories, APO, or FPO addresses.
Q: How long does shipping take?
A: Processing takes 1–2 business days, followed by 3–5 business days for delivery within the United States.
Q: Can I track my Colourpop order?
A: Yes. You will receive a tracking number via email once your order ships. Allow up to 24 hours for tracking updates.
Q: What payment methods does Colourpop accept?
A: Visa, MasterCard, and PayPal. All payments are secure and PCI‑compliant.
Returns and Refunds
Q: What is the Colourpop return policy?
A: You may return eligible unused items within 30 calendar days of delivery. Return shipping is free, and there are no restocking fees.
Q: How do I start a return with Colourpop?
A: Email info@colourpop.cfd with your order number. Colourpop will send you a prepaid return label within one business day.
Q: How quickly will Colourpop refund me?
A: After Colourpop receives and inspects your return, we issue refunds within one business day. The credit may take 7–10 business days to appear on your statement, depending on your bank.
Product and Quality
Q: Are Colourpop products cruelty‑free?
A: Yes. Colourpop never tests on animals.
Q: Where are Colourpop products made?
A: Our products are formulated and manufactured in facilities that meet strict quality and ethical standards. Details may be found on individual product pages.
Customer Support
Q: How can I contact Colourpop customer support?
A: Email info@colourpop.cfd or call +1 (832) 723-0989. Service hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.
Q: How quickly does Colourpop respond to inquiries?
A: Colourpop responds to all emails within one business day. Voicemails are returned within one business day.
Q: Is the information in this FAQ consistent with what Colourpop submitted to Google?
A: Yes. All contact details, shipping terms, return policy, and other information in this FAQ match exactly what appears on every page of the Colourpop website and what has been submitted to Google Merchant Center.